Product transportation, after-sales service, and warranty terms


Product Transportation, After-Sales Service, and Warranty Terms

Effective Date: Aug 01, 2026

Company Name: Eternal Group U.S LLC("Company", "we", "us", or "our")

Welcome to Eternal Group U.S LLC By purchasing our products, you ("Customer", "Buyer", or "you") agree to be bound by the following Product Transportation, After-Sales Service, and Warranty Terms. Please read them carefully.

1. Product Transportation & Delivery

  • 1.1 Shipment Terms (F.O.B. Origin): Unless otherwise agreed in writing, all shipments are made F.O.B. Origin (Shipping Point). Risk of loss, damage, and title to the products pass to the Customer upon our delivery of the goods to the carrier at our warehouse or shipping center.

  • 1.2 Shipping Estimates & Delays: Delivery dates provided by the Company are estimates only and are not guaranteed. The Company shall not be liable for any delays in delivery, loss, or damage in transit caused by third-party shipping carriers, severe weather, customs delays, or events beyond our reasonable control (Force Majeure).

  • 1.3 Inspection & Shipping Claims:

    • The Customer must inspect all packaging immediately upon receipt.

    • Any visible damage to external packaging or missing packages must be noted on the carrier’s delivery receipt before signing.

    • Claims for shipping damage, shortages, or wrong items must be reported in writing to the Company within five (5) business days of receipt. Failure to notify us within this period constitutes full acceptance of the shipment as-is.

2. Warranty Terms & Limited Remedies

  • 2.1 Limited Warranty: The Company warrants that products sold will be free from material defects in workmanship and materials under normal, intended, and proper use for a period of  90 Days  from the date of purchase ("Warranty Period").

  • 2.2 Exclusions from Warranty: This limited warranty does NOT cover:

    1. Normal wear and tear, cosmetic damage, or consumable parts (e.g., drill bits, inserts, sprays, tapes, inks, blades).

    2. Damage resulting from misuse, abuse, negligence, improper installation, altered or unauthorized repairs, poor maintenance, or operation outside specified parameters.

    3. Products used for purposes other than their intended commercial or industrial function.

    4. Force majeure, electrical surges, or environmental factors.

  • 2.3 DISCLAIMER OF ALL OTHER WARRANTIES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

3. After-Sales Service & Return Policy

  • 3.1 Return Authorization (RMA Required): No returns or replacements will be accepted without prior written authorization from the Company. Customer must request a Return Merchandise Authorization (RMA) number before returning any item.

  • 3.2 Standard Returns:

    • Unopened, unused products in original resalable packaging may be returned within thirty (30) days of purchase, subject to approval.

    • Returns may be subject to a restocking fee of up to 20%.

    • The Customer is solely responsible for all return shipping charges, insurance, and duties/taxes unless the return is due to a verifiable Company error.

  • 3.3 Warranty Claims & Repair Process:

    • If a product is deemed defective during the Warranty Period, the Company will, at its sole discretion:

      1. Repair the product using new or refurbished parts;

      2. Replace the product with a new or reconditioned unit of equal value; or

      3. Issue a refund or store credit for the purchase price.

    • Repair or replacement under this clause shall be the Customer’s SOLE AND EXCLUSIVE REMEDY.

4. Limitation of Liability

  • 4.1 EXCLUSION OF CONSEQUENTIAL DAMAGES: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ETERNAL GROUP USA, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNATIVE, OR STATUTORY DAMAGES (INCLUDING LOSS OF PROFITS, BUSINESS INTERACTION, LOSS OF DATA, DOWNTIME, OR LABOR COSTS) ARISING OUT OF OR IN CONNECTION WITH THE PURCHASE, USE, OR PERFORMANCE OF THE PRODUCTS, REGARDLESS OF THE LEGAL THEORY ASSERTED.

  • 4.2 MAXIMUM LIABILITY CAP: THE TOTAL CUMULATIVE LIABILITY OF THE COMPANY FOR ANY AND ALL CLAIMS RELATED TO ANY PRODUCT SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY THE CUSTOMER FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

5. Governing Law & Dispute Resolution

  • 5.1 Governing Law: These terms shall be governed by and construed in accordance with the laws of the State of Texas , USA, without giving effect to any principles of conflicts of law.

  • 5.2 Arbitration & Class Action Waiver: Any dispute, controversy, or claim arising out of or relating to these terms or product purchases shall be resolved through binding individual arbitration administered in accordance with the rules of the American Arbitration Association (AAA). YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

6. Contact Information

For warranty support, RMA requests, or transport queries, please contact our Customer Service team at:

  • Email: eternalgroupus@gmail.com